Shipping & Returns Information

Lucas Rainn fragrances are prepared and packed with care. Because our fragrances contain alcohol, orders are shipped using approved ground transportation in accordance with applicable carrier requirements.

Shipping

Lucas Rainn currently ships within the United States. Customers may be offered USPS Ground Advantage and UPS Ground at checkout, depending on destination and service availability.

Because alcohol-based perfume is considered a regulated flammable liquid, fragrance orders must be prepared, packaged, marked, and shipped in accordance with the applicable carrier and hazardous-material requirements.

USPS perfume shipments containing alcohol are generally limited to domestic surface transportation through USPS Ground Advantage unless prior authorization is obtained for air transportation. UPS also treats perfume containing flammable liquid as a regulated shipment, and applicable dangerous-goods or limited-quantity requirements must be followed.

Tracking information will be emailed once your order has shipped.

Processing Times

Orders placed Sunday through Thursday typically ship the following business day.

Orders placed Friday after 11:00 AM through Saturday typically ship Monday.

Orders placed around holidays, launches, or periods of unusually high volume may require additional processing time.

Shipping Cost

Complimentary standard U.S. shipping is available on orders of $150 or more.

For orders under $150, available shipping rates are calculated at checkout.

Returns

Unused and unopened full-size fragrances may be returned within 14 days of delivery. Returned products must be in their original condition and packaging.

For hygiene and product-integrity reasons, opened or sprayed fragrances are final sale.

Discovery Sets and fragrance samples are final sale.

Original shipping charges are nonrefundable. Customers are responsible for return shipping unless the order arrived damaged, defective, or incorrect.

Damaged, Leaking, or Incorrect Orders

If your order arrives damaged, leaking, defective, or incorrect, please contact Lucas Rainn within 7 days of delivery. Include your order number and clear photographs of the product and packaging so we can review and resolve the issue promptly.

Before You Purchase

Fragrance is personal and develops differently on each wearer. We encourage trying a 2 ml sample or Discovery Set before purchasing a larger bottle whenever possible.